service
1.Reservation:A passenger after having reserved a seat shall board the plane by his/her ticket in accordance with the reserved seat. A passenger can reserve a seat in advance at a carrier's booking office or its sales agent according to the relevant regulations. A passenger who has already reserved a seat should purchase a ticket within the time limits specified or agreed in advance by the carrier. If a passenger fails a purchase a ticket within the limits, the reservation the passenger has made will be cancelled accordingly.
2.Purchase of Ticket:When a Chinese passenger purchases a ticket, his/her own 'Inhabitant Identity Card' or other valid identity certificate must be presented and a 'Passenger Reservation Record' must be filled in. When a foreigner or an overseas Chinese or a compatriot form Hong Kong ､Macao､Taiwan purchases a ticket, his/her valid passport, 'Returning-home Card', 'Taiwan Compatriot Card', 'Residence Permit', 'Travel Certificate' or other valid identity card issued by the public security authority must be presented and a 'Passenger Reservation Card' must be filled in.
Reconfirmation of Reservation: A passenger after having reserved a seat on onward or return flights shall reconfirm his/her reservations at the onward or return point not later than 12 o'clock a. m. 2 days before the departure of the flight if the passenger stays there for more than 72 hours, otherwise the reservation originally made will be cancelled accordingly.
3.Ticket：The ticket can only be used by the passenger named on the ticket. A ticket is not transferable, mutilated or altered, otherwise the ticket is void and no refund will be made.
Validity Period of Ticket： The validity period of a ticket is one year. The validity period of a confirmed date ticket is calculated from the date of commencement of travel . The validity period of an open date ticket is calculated from zero hour of the day following the date of issue.
4.Children Fare： A child who has reached 2 years of age and has not reached 12 years of age is charged at 50% of the adult fare and an infant under 2 years of age not occupying a separate seat is charged at 10% of the adult fare. One adult passenger is entitled to accompany one infant enjoying such infant fare.
5.Passenger Fare Passenger fare means the air transport price applicable for the carriage from the airport of origin to the airport of destination. Passenger fares do not include surface transportation charges between airport and town terminals.The disabled revolutionary servicemen and the people's police disabled by public service shall, on the basis of the Revolutionary Disabled Soldiers' Certificate of the People's Republic of China and the People's Police Disability Pension Certificate of the People's Republic of China, purchase tickets according to 50% of the ordinary fares for adults on the same flight.
6.Lost Ticket: A passenger having lost his/her ticket should apply in writing to the air carrier or sales agent for loss reporting and provide the date and place of the original purchase of the ticket､the valid identity card､the certificate issued by the public security authorities at the place where the ticker is lost and other certificates that can sufficiently prove the loss. The carrier hold no liability for the lost ticket if it has been falsely used or refunded before the lost ticket is reported.
7.Check-in: Passenger shall arrive at the airport within the time limit specified by the air carrier(90 mins in advance) and present their valid identity cards and tickets to the check-in counter. The time for closing check-in counter is 30 mins before the departure.
8.Ticket Change: If a passenger after having purchased a ticket requests to change the flight, the date or the type of class, such change may be made according to the carrier's actual possibility and the carrier's conditions of carriage.
9.Ticket Refund: If a passenger (Refund rules for group passengers' will be made separately ) requests to refund his/her ticket (including open date ticket)24hours before flight departure as indicated on the ticket, the handling charges for refund is determined by the air carriers; if a passenger requests to refund within 24 of specified flight departure but 2 hours before flight departure, 10% of the original fare charged for the cancellation fee; if within 2 hours before flight departure, 20% of the original fare is charged for the cancellation fee.
10.No-show： ‘No-show’ means a passenger has not been able to hoard the aircraft either because of his/her failure to complete check-in formality within the specified time limit or because of his/her travel documents which are not in conformity with the regulations. If the no-show passenger requests to take the other follow-up flights or refunds his/her ticket, it shall be handled according to the air carrier's regulation.
11.Health：When a passenger suffering from serious illness purchases ticket, he/she should present a certificate issued by a medical unit certifying his/her fitness for traveling by air and the ticket can be purchased only after advance agreement by the air carrier or its sales agent.
12.Carry-on Items: A passenger holding first class ticket may carry 2 pieces of articles on hoard; a passenger holding business or economy class ticket may carry only. The dimension of each piece shall not exceed 20×40×55cm and the total weight of the above two pieces shall not exceed 5 kg. The carry-on items in excess of the above mentioned piece, weight or dimension shall be checked-in as checked baggage according to regulations.
Free Baggage Allowance: A passenger holding an adult-fare or children-fare ticket is entitled to free baggage allowance of 40 kg for first class, 30 kg for business class and 20 kg for economy class. No free baggage allowance is granted to a passenger who is holding infant-fare ticket.
13.Articles Which Cannot Be Shipped as Baggage: Passengers are not allowed to pack in their checked baggage or carry-on items/articles inflammable, explosive, corrosive, poisonous, radioactive goods, polymerizable, magnetized materials and other kinds of dangerous articles. Passengers are not allowed to carry on board with them arms, knives under control, sharp and lethal weapons.
14.Articles Which Cannot Be Packed in the Checked Baggage: Passengers are not allowed to pack in their checked baggage important documents, classified materials, diplomatic mail bags, negotiable securities, currencies, money orders, valuables, vulnerable and perishable goods, and other articles which are needed in the special custody of somebody. When any of the aforementioned articles packed in the checked baggage is lost or damaged, compensation will be made by the air carrier as that packed in general checked baggage.
15.Baggage Packing: The checked baggage must be packed perfectly, well locked, tied up solidly and able to withstand pressure to a reasonable extent. Air carriers may refuse to accept carriage of the baggage which does not conform with the packing requirements and the conditions of carriage.
16.Baggage Compensation: The air carrier will be liable to compensate for the loss or damage of the checked baggage. The compensation limit shall not exceed RMB 50 yuan per kg according to actual weight recorded at the check-in.
17.Security Inspection: Passengers and their baggage must go through the security inspection before boarding and loading.
18.Flight Irregularity Service : When the flight is delayed or cancelled due to the air carrier's reason, meals and hotel accommodations for the passengers will be provided free of charge by the air carrier; when the flight is delayed or cancelled at the airport of origin due to the reasons not caused by the air carrier, such as weather, unexpected accident, air traffic control, security inspection, passengers, etc. , the air carrier may assist passengers to arrange their meals and hotel accommodations but with the expenditures so arising borne by passengers.
19.Injury Compensation: The air carriers' maximum compensation limit for each passenger's bodily injury shall be defined in accordance with the relevant regulations proclaimed by the State Council.
20.Passenger Insurance : A passenger may buy from an insurance company, at his/her discretion, passenger's unexpected bodily injury insurance for domestic air transportation. The payment for such insurance does not exempt from or reduce the compensation undertaken by the carrier.
2.Purchase of Ticket:When a Chinese passenger purchases a ticket, his/her own 'Inhabitant Identity Card' or other valid identity certificate must be presented and a 'Passenger Reservation Record' must be filled in. When a foreigner or an overseas Chinese or a compatriot form Hong Kong ､Macao､Taiwan purchases a ticket, his/her valid passport, 'Returning-home Card', 'Taiwan Compatriot Card', 'Residence Permit', 'Travel Certificate' or other valid identity card issued by the public security authority must be presented and a 'Passenger Reservation Card' must be filled in.
Reconfirmation of Reservation: A passenger after having reserved a seat on onward or return flights shall reconfirm his/her reservations at the onward or return point not later than 12 o'clock a. m. 2 days before the departure of the flight if the passenger stays there for more than 72 hours, otherwise the reservation originally made will be cancelled accordingly.
3.Ticket：The ticket can only be used by the passenger named on the ticket. A ticket is not transferable, mutilated or altered, otherwise the ticket is void and no refund will be made.
Validity Period of Ticket： The validity period of a ticket is one year. The validity period of a confirmed date ticket is calculated from the date of commencement of travel . The validity period of an open date ticket is calculated from zero hour of the day following the date of issue.
4.Children Fare： A child who has reached 2 years of age and has not reached 12 years of age is charged at 50% of the adult fare and an infant under 2 years of age not occupying a separate seat is charged at 10% of the adult fare. One adult passenger is entitled to accompany one infant enjoying such infant fare.
5.Passenger Fare Passenger fare means the air transport price applicable for the carriage from the airport of origin to the airport of destination. Passenger fares do not include surface transportation charges between airport and town terminals.The disabled revolutionary servicemen and the people's police disabled by public service shall, on the basis of the Revolutionary Disabled Soldiers' Certificate of the People's Republic of China and the People's Police Disability Pension Certificate of the People's Republic of China, purchase tickets according to 50% of the ordinary fares for adults on the same flight.
6.Lost Ticket: A passenger having lost his/her ticket should apply in writing to the air carrier or sales agent for loss reporting and provide the date and place of the original purchase of the ticket､the valid identity card､the certificate issued by the public security authorities at the place where the ticker is lost and other certificates that can sufficiently prove the loss. The carrier hold no liability for the lost ticket if it has been falsely used or refunded before the lost ticket is reported.
7.Check-in: Passenger shall arrive at the airport within the time limit specified by the air carrier(90 mins in advance) and present their valid identity cards and tickets to the check-in counter. The time for closing check-in counter is 30 mins before the departure.
8.Ticket Change: If a passenger after having purchased a ticket requests to change the flight, the date or the type of class, such change may be made according to the carrier's actual possibility and the carrier's conditions of carriage.
9.Ticket Refund: If a passenger (Refund rules for group passengers' will be made separately ) requests to refund his/her ticket (including open date ticket)24hours before flight departure as indicated on the ticket, the handling charges for refund is determined by the air carriers; if a passenger requests to refund within 24 of specified flight departure but 2 hours before flight departure, 10% of the original fare charged for the cancellation fee; if within 2 hours before flight departure, 20% of the original fare is charged for the cancellation fee.
10.No-show： ‘No-show’ means a passenger has not been able to hoard the aircraft either because of his/her failure to complete check-in formality within the specified time limit or because of his/her travel documents which are not in conformity with the regulations. If the no-show passenger requests to take the other follow-up flights or refunds his/her ticket, it shall be handled according to the air carrier's regulation.
11.Health：When a passenger suffering from serious illness purchases ticket, he/she should present a certificate issued by a medical unit certifying his/her fitness for traveling by air and the ticket can be purchased only after advance agreement by the air carrier or its sales agent.
12.Carry-on Items: A passenger holding first class ticket may carry 2 pieces of articles on hoard; a passenger holding business or economy class ticket may carry only. The dimension of each piece shall not exceed 20×40×55cm and the total weight of the above two pieces shall not exceed 5 kg. The carry-on items in excess of the above mentioned piece, weight or dimension shall be checked-in as checked baggage according to regulations.
Free Baggage Allowance: A passenger holding an adult-fare or children-fare ticket is entitled to free baggage allowance of 40 kg for first class, 30 kg for business class and 20 kg for economy class. No free baggage allowance is granted to a passenger who is holding infant-fare ticket.
13.Articles Which Cannot Be Shipped as Baggage: Passengers are not allowed to pack in their checked baggage or carry-on items/articles inflammable, explosive, corrosive, poisonous, radioactive goods, polymerizable, magnetized materials and other kinds of dangerous articles. Passengers are not allowed to carry on board with them arms, knives under control, sharp and lethal weapons.
14.Articles Which Cannot Be Packed in the Checked Baggage: Passengers are not allowed to pack in their checked baggage important documents, classified materials, diplomatic mail bags, negotiable securities, currencies, money orders, valuables, vulnerable and perishable goods, and other articles which are needed in the special custody of somebody. When any of the aforementioned articles packed in the checked baggage is lost or damaged, compensation will be made by the air carrier as that packed in general checked baggage.
15.Baggage Packing: The checked baggage must be packed perfectly, well locked, tied up solidly and able to withstand pressure to a reasonable extent. Air carriers may refuse to accept carriage of the baggage which does not conform with the packing requirements and the conditions of carriage.
16.Baggage Compensation: The air carrier will be liable to compensate for the loss or damage of the checked baggage. The compensation limit shall not exceed RMB 50 yuan per kg according to actual weight recorded at the check-in.
17.Security Inspection: Passengers and their baggage must go through the security inspection before boarding and loading.
18.Flight Irregularity Service : When the flight is delayed or cancelled due to the air carrier's reason, meals and hotel accommodations for the passengers will be provided free of charge by the air carrier; when the flight is delayed or cancelled at the airport of origin due to the reasons not caused by the air carrier, such as weather, unexpected accident, air traffic control, security inspection, passengers, etc. , the air carrier may assist passengers to arrange their meals and hotel accommodations but with the expenditures so arising borne by passengers.
19.Injury Compensation: The air carriers' maximum compensation limit for each passenger's bodily injury shall be defined in accordance with the relevant regulations proclaimed by the State Council.
20.Passenger Insurance : A passenger may buy from an insurance company, at his/her discretion, passenger's unexpected bodily injury insurance for domestic air transportation. The payment for such insurance does not exempt from or reduce the compensation undertaken by the carrier.